Frequently asked questions - Poggio Alle Monache
Q:
At what time can we check in and check out
A:
Check in is from 4 PM-8 PM and check out is before 10 AM
Q:
Is the price per room/apartment or per person?
A:
Prices are per apartment per week
Q:
Is breakfast included in the price and what type of breakfast?
A:
Breakfast is not included in the price, we serve a continental breakfast
Q:
Is heating included in the price?
A:
Heating has an extra cost not included in the price and is payable locally.
Q:
Can we settle the bill on arrival? Do you accept credit cards ?
A:
The total of the holiday expense must be paid in full 60 days before arrival. Cards accepted are Visa or MC
Q:
Which languages are spoken at the reception?
A:
We speak italian, english, spanish, cathalan
Q:
How many floors are there in the building and do you have an elevator (lift) in the building?
A:
There is a max. of 3 floors. There are no lifts.
Q:
Are linens and towels provided or do I need to bring my own?
A:
Linen for bedrooms, bathrooms, kitchen and pool is provided.
Q:
Do the rooms/apartments have a terrace/courtyard?
A:
All the apts have private gardens or terrace equipped with furniture for outdoors living.
Q:
Do the rooms/apartments have a balcony?
A:
2 apartments have small balconies.
Q:
Do you have non smoking rooms/apartment?
A:
Smoking is not allowed inside the apartments.
Q:
Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
A:
All apartments have TV sat.
Q:
Is there a telephone with direct dialling in the rooms/apartments?
A:
Telephones are available. Extra cost for outgoing calls is payable locally
Q:
Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
A:
A/C is available in all rooms of the apartments.
Q:
Is there a dining room here we could sometimes all dine together?
A:
Our property does not have internal communal areas.
Q:
Do you have an Internet/E-Mail point in the Property?
A:
Internet access is available for free. Computer can be provided
Q:
Is there a swimming pool? When is it open?
A:
Pool is available. Heated with solar panels. Opening from April 1st to Oct 31st
Q:
Is parking or garage available?
A:
Free parking is available. Not guarded.
Q:
Where can we rent a car?
A:
We can arrange car rental, otherwise there are several rental offices in Siena town.
Q:
Are there grocery stores or supermarkets in the surroundings?
A:
The nearest village is Casciano at 2.5 km, it has all kind of services ( supermarket, butcher, baker, pharmacy, bank, restaurants..)
Q:
Is it possible to arrange in your property car/bike/bicycle rental ?
A:
We can arrange all kind of transport rentals, bike, bicycle, car, quad etc.
Q:
Can you organize cooking lessons ?
A:
We can organize cooking lessons, this service must be booked in advance.
Q:
Is barbecue available ?
A:
All apts have private BBQ
Q:
Is there Internet access in the room / apartment / villa ?
A:
The property is WiFi, all apartments have free use of internet connection.
Q:
Can you organize a special dinner or a professional chef service ?
A:
Special dinners or chef service can be provided. This kind of service must be booked in advance.
Q:
Do the rooms / apartments / villas have security box ?
A:
Yes, all our apartments have security boxes
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